ERG
Service Operations
Demo Mode Viewing as: Service Writer
Light

Checking session...

Loading ServiceApp authentication state.

Sign In

Use your account credentials to access ServiceApp.

Demo Access

Use your demo username and password to sign in.

Equipment

Add machine flow coming soon.

Customer Equipment

Machine Detail

Machine docs integration coming soon.

Work Order

Service Note

Saved

Unit Lookup


Service Writer

Create Work Order

Create Unit

Service Writer Queue

Work orders assigned to technicians

Unassigned Work Orders

Work orders ready for dispatch

Work Order Details

Technician

Queue

Not started work orders assigned to you.

In Work

Parts

Lookup parts, scan QR labels, and manage inventory access.

Lookup / Scan

Available to all roles. Use camera scan or search to check inventory, quantity, and location.

Add Part

Inventory Helpers

Grant a technician temporary access for inventory counts/adjustments.

Inventory Management Access

Inventory create/receive/adjust/helper tools are available to Parts and Admin roles. Use the scan/lookup tools above to check stock and locations.

Manager

Unassigned Work Orders

Work orders ready for dispatch

Work Board Analytics

Branch-scoped KPIs and trend analytics for active service operations.

Open WO Status Breakdown

Manufacturer Mix

Spend vs Labor

Tech Labor Hours (Logged)

Tech Invoiced Labor Responsibility

WOs Completed Over Time

Status Detail

Brand Detail

Technician Efficiency

Work Orders in Scope

Top Expensive Work Orders

Top Longest Work Orders

Review

Work orders awaiting manager review.

Invoices

Manage draft, unpaid, and paid invoices.

WE Values

Return Work Order to Technician

Reason is required. Cancel will not change the work order.

Parts Lookup / Scan

Scan a part QR code or search by part number/description. Inventory is decremented only after you confirm and assign the part to a work order.

Camera scanner is idle.
Point the camera at a part QR label. The scan will auto-fill when detected.

Search results will appear here.

Part Detail